Refund policy
Return & Refund Policy
At Sunshine & Joy Co., every mystery scoop is thoughtfully curated with care to create a fun and unique unboxing experience. Because each scoop is different, we want to be transparent about our return policy.
Mystery Scoops
Each Sunshine & Joy Co. mystery scoop contains a unique assortment of carefully selected items. Because the surprise is part of the experience, we generally do not accept returns or exchanges based on item selection, color, style, or personal preference.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, we're here to help.
Please contact us within 7 days of delivery at sunshineandjoyco@gmail.com.
To help us resolve the issue quickly, please include:
- Your order number
- A brief description of the issue
- Photos of the damaged or incorrect item(s)
After reviewing your request, we'll determine the best solution, which may include a replacement, store credit, or a refund, depending on the circumstances.
Lost Packages
If your tracking information shows your package was delivered but you cannot locate it, please first contact your local post office or shipping carrier.
If you still need assistance, contact us and we'll do our best to help.
Cancellations
Orders may be canceled only before they have been packed or shipped.
Once an order has entered the fulfillment process, it cannot be canceled.
Questions?
If you have any questions about your order, please contact us at:
We're always happy to help and want every customer to have a wonderful experience with Sunshine & Joy Co.